At Panyuevn, we are dedicated to providing high-quality furniture and ensuring customer satisfaction. If you are not completely satisfied with your purchase, our return and refund policy is designed to assist you. Please review the details below.

Return Eligibility

1. Return Period

You may return your item within 30 days of the original purchase date. Returns requested after this period will not be accepted.

2. Condition of Items

To qualify for a return, the product must be:

• Unused and in its original condition

• In its original packaging, including all accessories, tags, and documentation

Items showing signs of wear, damage, or modification may not be eligible for return.

3. Non-Returnable Items

The following items are not eligible for return:

• Customized or altered products

• Items missing original packaging, tags, or accessories

• Clearance or discounted items

Return Process

1. Initiate a Return

To start a return, contact our customer service team with your order number and reason for return. We will provide a return authorization and further instructions.

2. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.

• We recommend using a trackable shipping service, as we are not responsible for lost returns.

3. Packing Your Return

• Carefully pack the item in its original packaging.

• Include all accessories, documentation, and any additional packaging materials.

• Ensure the package is properly sealed to prevent damage during transit.

4. Processing Your Return

Once we receive and inspect your returned item, we will process your refund or exchange within 5-7 business days. You will receive an email confirmation once the return is completed.

Refunds

1. Refund Method

Refunds will be issued to the original payment method used at the time of purchase. Please allow additional processing time for your bank or credit card provider.

2. Refund Amount

The refund will cover the cost of the item minus any applicable shipping fees. If the return is due to a defect or our error, we will also refund the return shipping cost.

Defective or Damaged Items

1. Reporting Defects

If you receive a defective or damaged item, please contact us within 7 days of receiving your order.

2. Return Shipping for Defective Items

For defective or damaged items, we will provide a prepaid return label and cover the return shipping cost. A replacement or refund will be processed accordingly.

Contact Us

If you have any questions about our Returns & Refunds Policy, please reach out to us:

Email: support@panyue.vn

We appreciate your trust in Panyuevn and strive to provide you with a seamless shopping experience!